Current Training Courses

Marketing Workshops

E-Marketing - an Essential Marketing Tool
10am – 4pm, Tuesday 13 January 2009, St John’s Parish Centre, Trowbridge - £34.50
If you feel your web site could be working harder for your business in terms of sales revenue then this informative one day course will provide you with both useful information and practical skills to improve your business through e-marketing.


Marketing and Customer Service
10am – 4pm, Tuesday 20 January 2009, Chiseldon House Hotel, Swindon - £34.50
During this workshop you will have the chance to review your customer's journey through your business and identify where you have opportunities to develop your marketing or service delivery skills to increase profits. This is a fast paced and highly interactive workshop. You will leave with plenty of new ideas and creative techniques that can help you and your business.

Accommodation Marketing
10am – 4pm, Thursday 29 January 2009, Leigh Park Hotel, Bradford on Avon - £34.50
This marketing workshop has been specifically designed with the needs of the smaller or independent accommodation provider in mind. The workshop takes professional marketing theory and demonstrates how you can use the theory and make it work for you on a very limited budget to boost your business. So whether you are an experienced marketer or someone with limited experience the course will leave your head ‘buzzing’ with ideas and the will to put them into practice in your business.

Business Writing Skills
10am – 4pm, 4 February 2009, Holiday Inn Salisbury & Stonehenge, Amesbury - £34.50
If you ever get stuck for words when writing for your business this lively and interactive session could be just for you. Learn how to make words work for you and your business when writing copy for brochures, advertisements, your web site and news releases. This lively and engaging workshop will leave you full of ideas, professional techniques and inspiration to help you with your next writing project. You will also be encouraged to bring along any current "copy" projects you may be working on.

Dealing with Difficult Customers
10am – 4pm, 26 February 2009, Mayfield House Hotel, Malmesbury - £34.50
It’s a fact of life that every organisation has demanding customers. However, if not handled correctly, they will very soon turn into a complaint. Research shows that for every complaint you receive nine more customers simply walk away, and each one of them then tells nine further people about their bad experience. So learning how to prevent complaints is important - both for you personally and your organisation - if you are to promote an effective and professional reputation. During the day you will explore techniques and proven methods to ensure that you are managing even the most difficult customer in a professional manner.

Advanced Wines & Spirits Education Level 3 Course

January – 4th March 2009, Marsh Farm Hotel, Wootton Bassett, Swindon, SN4 8ER
The Tourism Skills Network South West is pleased to be offering this course at the subsidised price of £150 (plus VAT) per person. The Wine & Spirit Education Trust (WSET) Level 3 Advanced Certificate Course is intended to provide in-depth knowledge of a wide range of wines and spirits and is open to students who hold the WSET Level 2 Certificate or can demonstrate knowledge at Intermediate level through completion of equivalent courses or sufficient wine trade experience. This course will be held over 5 weeks on the following dates:

Wednesday 28 January 2009
Wednesday 4 February 2009
Wednesday 11 February 2009
Wednesday 25 February 2009
Wednesday 4 March 2009

Please contact me for additional details or to discuss the course entrance requirements. You can also visit the Wines & Spirits Education Trust website for more information about the course content:

http://www.wsetglobal.com/london_school_courses/wset_qualification_courses/427.asp

Training and Skills Needs

Please contact us if you would like to discuss training or skills development. Your feedback is always welcome.